Shipment and Return
Shipment
- We send out packages timely after payment , we will inform you inmmediately if there is any exceptional situation .
- We choose the best shipping method to your country,depends on the condition of transport.
- If you didn't receive the item after 45 days,please feel free to contact us.We will make all our effort to resolve the problem.
- Package return due to the shipping problem,we can resend or refund.
- We are not responsible for delays causedby the customs,Import duties,taxes or other customs charges.
- Estimated shipping time for different shipping methods:Singapore Post and NLPost are good for most customers as no customs duty normally (With 15-60 Days delivery time),DHL,UPS and FEDEX are fast (3-8 Days delivery time), but it may cause custom duty.EMS to worldwide: To US, UK, Australia and Canada usually takes 15-20 working days . 14-30 business days for most countries.
- Delivery time
Guarantee
- IF your purchase do not meet merchantable quality, fitness for purpose or match the description, We can make sure your issues are resolved .
- For wrongly-shipped items, Please contact us in 48 hours after delivery.We will arrange to deliver the correct items or return all your payment.
- For defective or faulty products,please take photos or videos and contact us in 48 hours,we would resend or refund after confirmation.
Feedback
- We maintain high standards of excellence and strive for 100% customer satisfaction!
- Feedback is very important to our business,and we highly appreciated that if you can give us 5 star feedback.
- we request that please you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
- Please feel free to let us know your problem,we will try our best to satisfied you!